Returns & Exchanges
At EMPRESS, we want you to feel as confident and powerful as you look. If your purchase isn't a perfect fit, we offer a seamless 30-day return policy for all unworn garments with original tags attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original EMPRESS packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Affix the pre-paid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing